Working in IT and the internet I fully understand that things can go wrong - easily - and they do - often - and the reasons are beyond human control - sometimes. However, there are contingency plans that can and should be followed, especially if you are a multi-million Rand, listed organization and especially-especially if you are one of the top 4 banks in a country.
I was amused the first time Standard Bank failed me, but the second time (in three days) and I am hacked.
Currently in Australia, internet banking is like a lifeline to controlling my business and personal finances.
With the exorbitant banking fees I get charged. I expect better than this. Work it out man!
Hi Peter
I am media relations manager for Standard Bank in South Africa. I have read your posting with concern. Please contact me urgently so that I can get to the bottom of your problem as soon as possible.
Regards
Ross Linstrom
(You can find my contact details on http://www.standardbank.co.za/SBIC/Frontdoor_02_02/0,2454,10293765_10295714_0,00.html)
Peter I think you will find SB are down EVERY night in the wee hours. It has annoyed me for a while now especially if you’re logging in from a different time zone. The internet is 24/7, why can’t Standard Bank be…?
Hi Ross
I am in Singapore at the moment on my way home.
I will contact you when I get back.
Thank you
Hey Rob
How are you doing?
I thought that might be the case - maintenance during the night or something?
Will let you know what Ross says.